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Frequently Asked Questions

FAQ

  • Who is the new property management company & when do they start?
    As of 8/1/23 the property management company is Vista Community Association Management Read the welcome letter :
  • What are the HOA fees?
    Beginning January 1, 2023 the HOA monthly dues will be $66.00 If you have any questions, please email Vista CAM at billing@viistacamfl.com
  • How do I pay my monthly HOA fees?
    Direct debit/ACH - If you would like to set up your account with Direct Debit/Auto Pay program, instructions will be included in your new coupon book. To enroll for auto payments or to make a payment, please use your coupon book and head to: https://onlinepayments.truist.com/paymentservices/start.aspx to setup your account. Bill Pay Payments- If you use electronic bill pay with your bank, please make sure to change the mailing address to address listed below. The account number will be provided in coupon book from Truist Bank. Online Payments-Your unique account number is located in coupon book to pay at Truist.com/payments Bank Branch - You will be able to pay at any Truist branch only if you have a Truist coupon with you. The closest branch to our community is located at : OLD CANOE CREEK BRANCH 4291 13th St. Saint Cloud FL 34769 Get Directions (407)892-2191 Mail - You may mail your payment directly to Truist Bank. Please remember to make your check or money order payable to Mallard Pond Homeowners Association of St. Cloud, Inc. Include a payment coupon. Mail to: Mallard Pond Homeowners Association of St. Cloud, Inc. c/o Truist Bank for Vista CAM P.O. Box 628207 Orlando, FL 32862-8207 For questions regarding your account balance, please contact the Vista CAM Billing Department at 407-682-3443, ext. 8 or email Billing@vistacamfl.com
  • How do I report an issue in the community?
    Our current property manager is : Isaac Berman, LCAM - 407-682-3443 x 1224 Vista CAM may be reached during business hours at (407) 682-3443 or by email at info@vistacamfl.com For updates to your contact information such as phone number or mailing address, kindly email Records@VistaCamFL.com
  • How do I register for online portal access?
    Please complete the Homeowner Registration on our website https://vistacamfl.com/homeowner-registration. You will be able to access your account balance, make a payment, submit service requests, view association documents, and much more. You will also receive important email messages from the community.
  • What role does the Board of Directors (BOD) have ?
    The BOD is the governing body for the community and has the responsibility to carry out the management and operation of the association’s business affairs in accordance with standards established by its governing documents and Florida Statute 720. The BOD must adhere to governing documents which dictate what the board must do. HOA boards also uphold certain fiduciary duties and make decisions in the community’s best interests. Furthermore, because board members are volunteers elected into their positions, they also do not receive a salary. HOA board members do not get preferential treatment or perks. They follow the rules of the association and must pay assessments just like regular homeowners. There are also volunteer committees to support the community.
  • What are the various committees’ responsibilities?
    Architectural Review Committee’s purpose is to protect and enhance the property owners’ investment in the Community, by maintaining the tasteful and aesthetically pleasing architectural design of the community, in harmony with surrounding structures and the environment. Events Committee The committee coordinates social events for the community in conjunction with the BOD.
  • What needs to be submitted to the ARC board for approval?
    Simply stated, ANYTHING that changes the external appearance of your property needs to be submitted to the ARC for approval, before work is begun.
  • I had an ARC application in or I need to submit one
    You can submit an ARC application through the site by going here and following all the directions. You must allow up to 30 days once a COMPLETED application has been received for approval. You may also send in a completed application via mail, download the form in step 2 on the AEB page above and the instructions will be included on where to send. Homeowners are notified via email from frontdesk@vistacamfl.com with any approval or rejections or follow up documents needed (please check your spam folders for this sender). You can also go onto the Homeowner Portal and see on your dashboard if it was approved and you can download your approval. If you have questions regarding a submitted ARC or in regards to the process, please contact arb@vistacamfl.com or call (407) 682-3443 EXT 8001
  • Who to call to report infractions of Architectural Review standards (property unsightly, unkept, etc.)?
    Please contact arb@vistacamfl.com or call (407) 682-3443 EXT 8001
  • I got a violation, now what?
    Violations currently with an attorney will remain unchanged and shall still be worked on directly with attorney. Other violations will resume being reviewed and allowed time to correct while they are migrated over to the new company. If you have questions regarding a violation, you can email violations@vistacamfl.com
  • I need documents for my closing/ I am a new homeowner
    Closings Questions: General Inquires: info@vistacamfl.com New Owners: welcome@vistacamfl.com Estoppels Questionnaires, or Documents: www.homewisedocs.com Vista Community Association Management 323 Circle Dr Maitland, FL 32751 (407) 682-3443

MALLARD POND HOMEOWNERS

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